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Custom Performance Solutions - Instructional Designers
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Denise Cusano
- An instructional designer who specializes in designing and developing blended training.
- Key skills include: instructional design, curriculum development, computer-based training, software pilots and implementations, mobile device pilots and implementations, online help, technical writing.
- Experience involves a variety of industries, including pharmaceuticals, financial services, consumer products, hospitality, and education.
- Holds an M.S. Ed. in Instructional Technology from the University of Southern California and a B.A. in Psychology and Marketing from Fairleigh Dickinson University.
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Mike Dorn
- 25+ years of experience as a training and communications professional. He has worked in numerous capacities (training manager, external consultant, instructional designer and technical writer) in a range of industries including financial services, healthcare, public utilities and biotechnology.
- Areas of expertise include: assessing training needs, designing and developing instructional materials, training programs and job aids, managing large-scale training projects from initiation through implementation.
- Holds a Bachelor of Arts in English from the University of California, Santa Cruz and has attended graduate programs at California State University, San Francisco.
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Shelly Egger
- Highly successful professional with over 21 years of Fortune 500 corporate and training experience in diverse industries including consumer goods, retail, healthcare, professional seminar development, and financial services.
- Key skills include: curriculum design, program development/instructional design, training and presentation delivery, and project management.
- Holds an MBA in Marketing from Ohio State University.
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Dan Epstein
- A multi-talented learning and development professional with more than fifteen years of experience delivering solutions for the high technology, automotive, financial services, construction and defense industries.
- Areas of expertise include: instructional design and multimedia development, project and program management, e-learning and online collaboration, streaming media and webcasting.
- Accomplishments include managing and developing a professional development program for Cisco’s technical field sales force; designing and producing a real-time parachute skills simulation for US special operations forces; and pioneering the use of live webcasts for Oracle’s sales training organization.
- Additional experience as an accomplished voiceover artist and radio theater and documentary producer.
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Carol Franklin
- Extensive consulting and training experience in coaching, sales and service, and sales management. Manages client engagements from assessment and customization to implementation and maintenance.
- Key skills include: group facilitation, management coaching, change management, and program implementation.
- Holds a certificate of completion for the Performance Improvement and Instructional Design Program at the University of Michigan.
- Is a certified life insurance agent and has held Securities Series 7, 8, and 63 licenses.
- Completed the Executive Leadership program through the Ohio Chamber of Commerce and Center for Creative Leadership.
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Lynn Hauser
- A retired United States Navy Nurse Corps Officer with a passion for increasing organizational effectiveness through a wide range of performance improvement solutions, all customized to meet the specific needs of the client.
- Key skills include: training design, development, and facilitation, project management, performance management, leadership and management development.
- Since retiring from the Navy, has continued in her quest to help organizations succeed through increasing the effectiveness of their biggest asset…their employees.
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Allison Kincheloe
- Skilled instructional designer with 15 years expertise in designing, developing, and implementing training programs and performance solutions.
- Capabilities include: designing and developing training programs, writing and editing user guides, job aids, manuals, and workbooks, creating user-friendly documentation, coaching instructors on facilitation and presentation skills, developing and producing marketing tools to promote and complement training offerings.
- Industries she has served include franchising, real estate, fast food, insurance, pharmaceutical, retail, public utility, healthcare, and automotive.
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Cindy Minton
- Over 20 years of extensive experience in the development of sales, marketing, training programs and strategies for multiple industries including retail, healthcare, publishing, and financial services.
- Areas of expertise include: strategic planning and execution, training development and facilitation, product development and launches, staff development and training, development of marketing and communication programs.
- Graduate of Southern Methodist University with a Bachelor’s degree in Business Administration with an emphasis in Marketing and minors in English and Studio Art.
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Leslie Raasch
- Communications consultant, training professional and freelance writer with over ten years of experience in instructional design, content facilitation, project management, internal communications, needs assessment, conducting surveys, and test development.
- As an independent consultant, she has worked with professionals from the financial services, real estate, healthcare, food service, insurance, payroll, and retail industries.
- Specializes in: instructional design, information design, customized learning maps, project management.
- Holds a Bachelor of Arts degree in English with an emphasis in writing from California State University, Long Beach, and a strong background in financial services.
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Lauren Schwartz
- A highly skilled instructional designer and technical writer with over 20 years experience.
- Key skills include: consulting, instructional design, process training, sales and service programs.
- Holds a master’s degree in organization management and a bachelor’s degree in business administration.
- Member of the Society for Technical Communication (STC) and the American Society for Training and Development (ASTD); the latter awarded her its Distinguished Service Award in 1997 and 2006.
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Cindy Shundo
- Instructional Designer with over 18 years of experience developing training materials in the retail, financial services, electrical utility, healthcare, and biotechnology industries.
- Support tools include: computer-based training, web-based training, instructor-led training, storyboards/scripts, user guides and manuals, job aids, PowerPoint presentations.
- Expertise consists of organizing and coordinating multiple projects, meeting commitments and deadlines, and practicing excellent interpersonal, communication, and relationship building skills.
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John Smiddy
- Highly skilled web designer/flash developer/graphic designer with over 10 years experience.
- Key skills include: web development, graphic design, curriculum development, and instructional design.
- Support tools include: authoring, imaging, sound, video, and publishing software.
- Experience consists of designing and developing eLearning for Human Resources training, designing and developing user interfaces, graphics and animation for CD-ROM and the web.
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Luanne Stevenson
- 20 years of employee, management and leadership development experience. She has served such industries as telecommunications, high-tech, financial institutions, non-profit, academia, and government.
- Key skills include: group facilitation, management coaching, performance consulting, instructional design.
- Specialties include classroom training, interactive webinars, action learning, 360 assessments, mentoring and coaching.
- Holds a Masters of Arts degree in Management and a Bachelor of Arts degree in Organizational Communication.
- Faculty member at Chapman University, JFK University, American Management Association (AMA), Las Positas Community College and University of California Extension, Davis.
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Susan Sybert
- 25 years of experience in the biopharma arena, including pharmaceuticals and diagnostics.
- Has held executive positions in brand marketing, customer marketing, contracting and pricing, and training.
- Deep therapeutic experience in Oncology, Nephrology, Rheumatology, Anesthesia and Infectious disease. Broad customer segment experience in all managed markets, including hospital, managed care and government.
- Responsible for the development and delivery of marketing curriculum for new marketers; leading contracting training for account managers, developing reimbursement training for multiple functions and leading an MBA leadership program.
- Key skills include development and delivery of marketing and sales force training; development of managed markets product launch strategies; performance management and coaching, and facilitation.
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Rae Tanner
- Rae has two decades of corporate training experience in diverse industries and holds a Master of Arts in Organizational Leadership and Learning.
- Specialties include millennial leadership, coaching, progressive learning methods, sales force development, and HR/OD consulting.
- Has been published in several national management journals and professional publications on various topics related to human performance.
- Has designed, developed, implemented, and evaluated numerous successful performance improvement programs and strategies within the financial services, healthcare, biotechnology and retail industries.
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Suzanne Towry
- 16 years of experience in training, curriculum design, and technical writing in a variety of industries including biopharmaceutical, labor-management partnership, workplace safety, mortgage and retail banking, and healthcare.
- Responsible for developing and implementing national training programs to support corporate goals and initiatives for the largest labor-management partnership in the United States.
- Developed scripts and screens for a biopharmaceutical company’s web-based Records and Retention Management Compliance on-line training program.
- Training officer and Board Member of the Los Angeles County Sheriffs Department Search and Rescue Team.
- Emergency Medical Technician for the Los Angeles County Sheriff’s Department.
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Suzanne Weissenberg
- Over 20 years of experience in Instructional Design and Performance Improvement in a variety of industries including Information Technology, Financial Services, and Healthcare.
- Expertise includes: analyzing performance issues, assessing training needs, selecting instructional strategies,and designing effective program materials.
- Specializes in technical and online program development, and is also proficient in a variety of desktop publishing and authoring programs.
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Christy White
- Marketing and communications consultant skilled in positioning, messaging, product and market research, presentation development, and campaign development.
- Project manager with high tech project management experience in healthcare and telecom.
- Grant writer with three years of international nonprofit experience.
- Program analyst with three years financial and property management experience.
- Adept at producing collateral for web sites, white papers, packaging copy, solution overviews, brochures, data sheets, and articles for B2B and B2C in high tech, finance, retail, and healthcare.
- Professional facilitator for training and other key brand and marketing initiative presentations.
- Strategic problem solver, excellent writer, superb analytical and interpersonal skills, and impeccable organizational and project management skills.
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