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Custom Performance Solutions - Instructional Designers

 
 
 
 

Denise Cusano

  • An instructional designer who specializes in designing and developing blended training.
  • Key skills include: instructional design, curriculum development, computer-based training, software pilots and implementations, mobile device pilots and implementations, online help, technical writing.
  • Experience involves a variety of industries, including pharmaceuticals, financial services, consumer products, hospitality, and education. 
  • Holds an M.S. Ed. in Instructional Technology from the University of Southern California and a B.A. in Psychology and Marketing from Fairleigh Dickinson University.
 
 
 
 

Mike Dorn

  • 25+ years of experience as a training and communications professional.  He has worked in numerous capacities (training manager, external consultant, instructional designer and technical writer) in a range of industries including financial services, healthcare, public utilities and biotechnology.
  • Areas of expertise include: assessing training needs, designing and developing instructional materials, training programs and job aids, managing large-scale training projects from initiation through implementation.
  • Holds a Bachelor of Arts in English from the University of California, Santa Cruz and has attended graduate programs at California State University, San Francisco.
 
 
 
 

Shelly Egger

  • Highly successful professional with over 21 years of Fortune 500 corporate and training experience in diverse industries including consumer goods, retail, healthcare, professional seminar development, and financial services.
  • Key skills include: curriculum design, program development/instructional design, training and presentation delivery, and project management.
  • Holds an MBA in Marketing from Ohio State University.
 
 
 
 

Dan Epstein

  • A multi-talented learning and development professional with more than fifteen years of experience delivering solutions for the high technology, automotive, financial services, construction and defense industries.
  • Areas of expertise include: instructional design and multimedia development, project and program management, e-learning and online collaboration, streaming media and webcasting.
  • Accomplishments include managing and developing a professional development program for Cisco’s technical field sales force; designing and producing a real-time parachute skills simulation for US special operations forces; and pioneering the use of live webcasts for Oracle’s sales training organization.
  • Additional experience as an accomplished voiceover artist and radio theater and documentary producer.
 
 
 
 

Carol Franklin

  • Extensive consulting and training experience in coaching, sales and service, and sales management.  Manages client engagements from assessment and customization to implementation and maintenance.
  • Key skills include: group facilitation, management coaching, change management, and program implementation.
  • Holds a certificate of completion for the Performance Improvement and Instructional Design Program at the University of Michigan.
  • Is a certified life insurance agent and has held Securities Series 7, 8, and 63 licenses.
  • Completed the Executive Leadership program through the Ohio Chamber of Commerce and Center for Creative Leadership.
 
 
 
 

Lynn Hauser

  • A retired United States Navy Nurse Corps Officer with a passion for increasing organizational effectiveness through a wide range of performance improvement solutions, all customized to meet the specific needs of the client.
  • Key skills include: training design, development, and facilitation, project management, performance management, leadership and management development.
  • Since retiring from the Navy, has continued in her quest to help organizations succeed through increasing the effectiveness of their biggest asset…their employees.
 
 
 
 

Allison Kincheloe

  • Skilled instructional designer with 15 years expertise in designing, developing, and implementing training programs and performance solutions.
  • Capabilities include: designing and developing training programs, writing and editing user guides, job aids, manuals, and workbooks, creating user-friendly documentation, coaching instructors on facilitation and presentation skills, developing and producing marketing tools to promote and complement training offerings.
  • Industries she has served include franchising, real estate, fast food, insurance, pharmaceutical, retail, public utility, healthcare, and automotive.
 
 
 
 

Cindy Minton

  • Over 20 years of extensive experience in the development of sales, marketing, training programs and strategies for multiple industries including retail, healthcare, publishing, and financial services.
  • Areas of expertise include: strategic planning and execution, training development and facilitation, product development and launches, staff development and training, development of marketing and communication programs.
  • Graduate of Southern Methodist University with a Bachelor’s degree in Business Administration with an emphasis in Marketing and minors in English and Studio Art.
 
 
 
 

Leslie Raasch

  • Communications consultant, training professional and freelance writer with over ten years of experience in instructional design, content facilitation, project management, internal communications,  needs assessment, conducting surveys, and test development.
  • As an independent consultant, she has worked with professionals from the financial services, real estate, healthcare, food service, insurance, payroll, and retail industries.
  • Specializes in: instructional design, information design, customized learning maps, project management.
  • Holds a Bachelor of Arts degree in English with an emphasis in writing from California State University, Long Beach, and a strong background in financial services.
 
 
 
 

Lauren Schwartz

  • A highly skilled instructional designer and technical writer with over 20 years experience.
  • Key skills include: consulting, instructional design, process training, sales and service programs.
  • Holds a master’s degree in organization management and a bachelor’s degree in business administration.
  • Member of the Society for Technical Communication (STC) and the American Society for Training and Development (ASTD); the latter awarded her its Distinguished Service Award in 1997 and 2006.
 
 
 
 

Cindy Shundo

  • Instructional Designer with over 18 years of experience developing training materials in the retail, financial services, electrical utility, healthcare, and biotechnology industries.
  • Support tools include: computer-based training, web-based training, instructor-led training, storyboards/scripts, user guides and manuals, job aids, PowerPoint presentations.
  • Expertise consists of organizing and coordinating multiple projects, meeting commitments and deadlines, and practicing excellent interpersonal, communication, and relationship building skills.
 
 
 
 

John Smiddy

  • Highly skilled web designer/flash developer/graphic designer with over 10 years experience.
  • Key skills include: web development, graphic design, curriculum development, and instructional design.
  • Support tools include: authoring, imaging, sound, video, and publishing software.
  • Experience consists of designing and developing eLearning for Human Resources training, designing and developing user interfaces, graphics and animation for CD-ROM and the web.
 
 
 
 

Luanne Stevenson

  • 20 years of employee, management and leadership development experience.  She has served such industries as telecommunications, high-tech, financial institutions, non-profit, academia, and government. 
  • Key skills include: group facilitation, management coaching, performance consulting, instructional design.
  • Specialties include classroom training, interactive webinars, action learning, 360 assessments, mentoring and coaching. 
  • Holds a Masters of Arts degree in Management and a Bachelor of Arts degree in Organizational Communication.
  • Faculty member at Chapman University, JFK University, American Management Association (AMA), Las Positas Community College and University of California Extension, Davis.
 
 
 
 

Susan Sybert

  • 25 years of experience in the biopharma arena, including pharmaceuticals and diagnostics.
  • Has held executive positions in brand marketing, customer marketing, contracting and pricing, and training.
  • Deep therapeutic experience in Oncology, Nephrology, Rheumatology, Anesthesia and Infectious disease. Broad customer segment experience in all managed markets, including hospital, managed care and government.
  • Responsible for the development and delivery of marketing curriculum for new marketers; leading contracting training for account managers, developing reimbursement training for multiple functions and leading an MBA leadership program.
  • Key skills include development and delivery of marketing and sales force training; development of managed markets product launch strategies; performance management and coaching, and facilitation.
 
 
 
 
Rae Tanner
  • Rae has two decades of corporate training experience in diverse industries and holds a Master of Arts in Organizational Leadership and Learning.
  • Specialties include millennial leadership, coaching, progressive learning methods, sales force development, and HR/OD consulting.
  • Has been published in several national management journals and professional publications on various topics related to human performance.
  • Has designed, developed, implemented, and evaluated numerous successful performance improvement programs and strategies within the financial services, healthcare, biotechnology and retail industries.
 
 
 
 

Suzanne Towry

  • 16 years of experience in training, curriculum design, and technical writing in a variety of industries including biopharmaceutical, labor-management partnership, workplace safety, mortgage and retail banking, and healthcare.
  • Responsible for developing and implementing national training programs to support corporate goals and initiatives for the largest labor-management partnership in the United States.
  • Developed scripts and screens for a biopharmaceutical company’s web-based Records and Retention Management Compliance on-line training program.
  • Training officer and Board Member of the Los Angeles County Sheriffs Department Search and Rescue Team.
  • Emergency Medical Technician for the Los Angeles County Sheriff’s Department.
 
 
 
 

Suzanne Weissenberg

  • Over 20 years of experience in Instructional Design and Performance Improvement in a variety of industries including Information Technology, Financial Services, and Healthcare.
  • Expertise includes: analyzing performance issues, assessing training needs, selecting instructional strategies,and designing effective program materials.
  • Specializes in technical and online program development, and is also proficient in a variety of desktop publishing and authoring programs.
 
 
 
 

Christy White

  • Marketing and communications consultant skilled in positioning, messaging, product and market research, presentation development, and campaign development.
  • Project manager with high tech project management experience in healthcare and telecom.  
  • Grant writer with three years of international nonprofit experience.
  • Program analyst with three years financial and property management experience.  
  • Adept at producing collateral for web sites, white papers, packaging copy, solution overviews, brochures, data sheets, and articles for B2B and B2C in high tech, finance, retail, and healthcare.
  • Professional facilitator for training and other key brand and marketing initiative presentations.
  • Strategic problem solver, excellent writer, superb analytical and interpersonal skills, and impeccable organizational and project management skills.  
 
 

 

   
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